FAQ

  • • What is IPL? How does the SparklySkin handset work?
  • • Is SparklySkin IPL hair removal safe? Can it cause cancer?
  • • Does the SparklySkin IPL handset hurt?
  • • Does SparklySkin IPL work for my skin tone and hair color?
  • • How long will it take before I see results? Is SparklySkin IPL permanent?
  • • At what age can you start IPL treatment?
  • • How often do i need to use SparklySkin IPL?
  • • Do I have to shave before using IPL? Which other hair removal methods can I use?
  • • How do I clean my handset?
  • • What is the IPL lamp made of?
  • • How is the SparklySkin IPL handset powered? Will it work in my country? Plug type?
  • • What sets the SparklySkin IPL Handset apart from the others?
  • • IPL Handset Step by Step Instructions
  • • What mode & intensity level should I choose when using my IPL Handset?
  • • Are there any reoccurring costs? How long will my IPL handset last?
  • • Which areas of my body can I use my SparklySkin IPL handset on?
  • • The SparklySkin IPL handset is not suitable if you have any of the following:
  • • Is it safe to use SparklySkin IPL handset while pregnant or breastfeeding?
  • • Is it safe to SparklySkin IPL over freckles or moles?
  • • Is it safe to SparklySkin IPL over tattoos?
  • • Do I need to wear eye protection? Do you provide eye protection?
  • • Can I use SparklySkin IPL handset before or after tanning?
  • • My SparklySkin IPL Handset hurts, what can I do?
  • • Full 1 Year Warranty
  • • Certified For Safe Use
  • • How long does shipping take?
  • • How much is shipping? Where do you ship to?
  • • How do I track my order?
  • • Handling Notice
  • • Will I pay customs or any import duties?
  • • Defective Product
  • • What payment methods do you accept?
  • • Where is my refund?
  • • International Charging Notice
  • • Can i pay in installments?

IPL (Intense Pulsed Light)

  • • What is IPL? How does the SparklySkin handset work?
  • • Is SparklySkin IPL hair removal safe? Can it cause cancer?
  • • Does the SparklySkin IPL handset hurt?
  • • Does SparklySkin IPL work for my skin tone and hair color?
  • • How long will it take before I see results? Is SparklySkin IPL permanent?
  • • At what age can you start IPL treatment?
  • • How often do i need to use SparklySkin IPL?
  • • Do I have to shave before using IPL? Which other hair removal methods can I use?
  • • How do I clean my handset?
  • • What is the IPL lamp made of?
  • • How is the SparklySkin IPL handset powered? Will it work in my country? Plug type?
  • • What sets the SparklySkin IPL Handset apart from the others?

• What is IPL? How does the SparklySkin handset work?

IPL stands for intense pulsed light, and it is a form of light therapy, similar to laser, it is used for various dermatological procedures including permanent hair removal. 

As with all light-based hair removal treatments, our IPL handset works by emitting a wavelength that targets the pigment in the hair. As the light is absorbed by the pigment in the hair it turns to heat which then kills the hair growth cells. Hair will grow back more sparse and slower after each treatment, reducing hair growth permanently over time.

• Is SparklySkin IPL hair removal safe? Can it cause cancer?

There have been many clinical studies conducted that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular option for a safe and effective method of hair removal at home and in clinics. 

In short, IPL hair removal is a very safe treatment and if used as instructed, our handset poses no risks to the user! It is FCC, CE and RoHS certified for safe use. 

Our handset also ensures that all UV wavelengths are filtered by blocking wavelengths below 470 nm from the IPL spectrum. This is standard among most IPL systems. This is done to prevent the light from doing damage to the outer layer of the skin, this means your handset will never cause long-term complications caused by UV exposure such as skin cancer, skin aging and etc.

• Does the SparklySkin IPL handset hurt?

One of the biggest advantages of our IPL handset over other types of hair removal is that it is far less painful. The feeling is dependent on many factors and varies from person to person. The majority of our customers have said they don't feel a thing at the lowest intensity level 1! But only a slight sting at the highest intensity level 5. This is to say we have 5 intensity levels to choose from, this will allow you to select the most comfortable intensity level for you. We also have a very simple method of determining the perfect intensity level for you and when to work your way up to higher intensities for better results in our user guide. 

• Does SparklySkin IPL work for my skin tone and hair color?

IPL is suc­cess­ful in remov­ing body hair due to the pres­ence of a hair pig­ment known as melanin. This absorbs the light energy emit­ted by the device and directs it to the hair fol­li­cle, to remove hair and pre­vent future growth.

Nat­u­rally dark pig­mented skin how­ever will con­tain more melanin than lighter skin tones so more energy is absorbed. This means indi­vid­u­als with dark skin tones are more sus­cep­ti­ble to burns fol­low­ing treatment. This does not exclude all darker skin tones. (Please refer to the skin tone chart below to see if IPL is suitable for you.)

This means IPL may not be effective on very light blonde, red, or grey colored hair. As long as the root of your hair is brown or black it should work for you! For dark blonde roots the treatment may take longer to take effect but will work with time and consistency, any shade darker will work perfectly!

Please refer to the skin tone chart below to see if IPL is suitable for you.

Skin tone and hair color chart for sparklyskin.com

(Results may take longer for red & blonde hair)

• How long will it take before I see results? Is SparklySkin IPL permanent?

Most customers begin to notice a noticeable reduction of hair growth after just 3-4 weeks, with treatments done once a week, and complete results after 12 weeks. The hair will grow back more sparse and slower after each treatment eventually turning into a permanent reduction in hair growth. To maintain hairless smooth skin after that, use the handset once every 2 to 3 months for a touch-up or as needed. Results and treatment length needed may vary from person to person.

According to the FDA, permanent hair removal means the “long-term, stable reduction in the number of hairs regrowing after a treatment regime.” This is what our handset provides! But this may differ from the average interpretation of ‘permanent’. Remember even in-clinic laser is not fully permanent. In any case, if you don’t mind just one touch-up every 3-4 months after the full treatment is complete, then I’d say it’s a pretty darn good deal!!

• At what age can you start IPL treatment?

Generally, we only recommend that IPL hair removal treatment should only be done for someone 16 and up, due to the hair being in a mature state. 

Certain ethnicities see hair growth maturity at younger ages, use is up to the user and anyone under 18 years old should seek parental consent and an expert opinion (aesthetician/dermatologist) prior to use of our IPL handset. 

• How often do i need to use SparklySkin IPL?

We recommend using your handset once a week for the first 12 weeks. You can also use it twice per week for faster results. After this period, use the handset once a month for 3 months or until satisfied. To maintain hairless smooth skin after that, you may need to use the handset once every 2 to 3 months or as needed.

It is not necessary to treat the area more than once a week. This is because IPL is most effective in the hair growth phase, and some hairs may be dormant during treatment.

This is why it is recommended to do 12 consecutive weeks of treatment. If you are struggling to see results, try a higher intensity and use your handset 2 times per week (never more). Do this until you see some results, then you can reduce your frequency back to once per week.

• Do I have to shave before using IPL? Which other hair removal methods can I use?

Yes, we recommend that you shave the desired areas between treatments and before using your handset. Shaving takes the hair down to the appropriate length whereas not to cause any burns during treatment but also allows the hair root to get targeted effectively. Other forms of hair removal including waxing and tweezing will remove the hair root entirely. Which won't allow the IPL to target the root. That being said if you run your hand over the area and cannot feel any hair at all, then there is no need to shave. In regards to peach fuzz on the face, we recommend derma planning to remove those hairs prior to treatment.

Our IPL handset works by emitting a wavelength that targets the pigment in the hair. As the light is absorbed by the pigment in the hair it turns to heat which then kills the hair growth cells. Hair will grow back more sparse and slower after each treatment, reducing hair growth permanently over time.

• How do I clean my handset?

To clean the handset, disconnect the device from the electricity supply. Wipe with a clean, dry cloth and 70% alcohol. Never use acetone or other abrasive fluids, because they will damage your device. Then use a wipe to dry the device.

Never immerse your handset or any of its parts in water. 

• What is the IPL lamp made of?

The flash lamp in our handset is a Xenon Quartz Raytube with a glass filter to filter out harmful UV rays.

• How is the SparklySkin IPL handset powered? Will it work in my country? Plug type?

Our handsets are dual voltage (110V~240V) meaning they will work in every region of the world. It also comes with a 12V power supply with the correct plug type for your country. (Eg: USA orders receive 2 straight prongs, EU receive 2 round prongs)

• What sets the SparklySkin IPL Handset apart from the others?

There are multiple factors that set us apart from the other IPL Handsets that seem to "look" the same. The first and most important factor is that our Handset is FCC, CE & RoHS certified for safe use. All the components have been tested for safety and performance. This is very important for such a sophisticated device, the internals are far more important than the aesthetics. 

Our team is also fully equipped with all the knowledge necessary to help you achieve the best results possible. Customer satisfaction is our main priority, your happiness is our goal! We won't leave you in the dust after purchase like some other brands.

We have also developed an extra mode called Auto Mode, which was created to make the whole treatment process even simpler. Auto Mode for example allows you to do your entire body in 30 minutes, without even clicking the pulse button! We made sure to make our handset the easiest, safest, and most convenient form of long-term hair removal.

IPL Handset

  • • IPL Handset Step by Step Instructions
  • • What mode & intensity level should I choose when using my IPL Handset?
  • • Are there any reoccurring costs? How long will my IPL handset last?
  • • Which areas of my body can I use my SparklySkin IPL handset on?

• IPL Handset Step by Step Instructions

Before Starting:
It is very important to shave any visible hair before use.

Ensure your skin is completely clean and dry (don’t use any gels or 

creams with your handset).

Instructions:

1) Plug the handset in and click the green button on the back to turn it on. 

 

2) The green button is also used to switch through the intensity levels  (1 for low - 5 for high). 

 

The blue lights on the front will indicate the intensity level.

 

3) Make sure your intensity level is set to 1 if it is your first session. 

 

For the best results, you should use your handset on the highest possible intensity level that isn’t painful. We recommend gradually increasing the intensity level after each session if the experience was not painful.

 

4) To use, ensure that the light window is completely flat against the skin. The pink light will begin to blink once you’ve placed the light window onto your skin. This indicates that the handset is ready to be used.

 

The handset has a sensor and will not flash unless the light window is in direct contact with your skin. If it is not in direct contact with your skin, the pink light will stay illuminated and the handset will not flash.

5) Click the Pulse button. Continue this over multiple areas until finished. Lift the head slightly after each pulse to avoid overheating.

 

For stubborn areas, we recommend that you treat the area up to 2 times per week and to try a higher intensity. 

 

6) Press and hold the green button on the back to turn it off. Always disconnect the device from the electricity supply when finished.

• What mode & intensity level should I choose when using my IPL Handset?

Our IPL Handset has 5 intensity levels to choose from, this will allow you to select the most comfortable intensity level for you.

We recommend starting at the lowest intensity and working your way up each session, if you get uncomfortable and/or get marks that last longer than a couple of days it means that intensity is too high for you and the one below it should work best.

Two Modes Explained:

We realize that not all body parts are created equal, so we created two separate modes that will make your IPL hair removal journey that much simpler.

Stamp Mode:

With Stamp Mode, each individual click of the pulse button causes a flash.

This is the default mode on your Handset, it is perfect for precision areas like the underarms, bikini area and face. 

Auto Mode:

Hold down the pulse button away from your skin until all indicator lights are blinking. This will make the handset flash every half second it is in contact with your skin, without clicking anything. Please lift the handset after each flash to cool the bulb. To disable it, hold down the pulse button until the lights stop blinking. 

Perfect to quickly and effortlessly treat your legs.

• Are there any reoccurring costs? How long will my IPL handset last?

Equipped with 300,000 flashes which will last well over 10 years if used as directed. This also means there is no reoccurring costs and no need for replacements or refills.

• Which areas of my body can I use my SparklySkin IPL handset on?

You can use your handset on any part of your body, including your Brazilian (Bikini area) and face. But please do not use it around the eyes (use only below cheekbones)

Our IPL is not suitable for the ‘inner parts’ of the bikini area, therefore you should never use it on the labia minora, vagina, scrotum or anus.

To prevent discomfort, we advise you to treat the bikini area, inner thighs and buttocks with a lower setting, as this skin can be more sensitive.

Safety Tips

  • • The SparklySkin IPL handset is not suitable if you have any of the following:
  • • Is it safe to use SparklySkin IPL handset while pregnant or breastfeeding?
  • • Is it safe to SparklySkin IPL over freckles or moles?
  • • Is it safe to SparklySkin IPL over tattoos?
  • • Do I need to wear eye protection? Do you provide eye protection?
  • • Can I use SparklySkin IPL handset before or after tanning?
  • • My SparklySkin IPL Handset hurts, what can I do?

• The SparklySkin IPL handset is not suitable if you have any of the following:

  • A known skin disorder
  • A skin disease such as allergic dermatitis, eczema, etc.
  • Photosensitive epilepsy or Photosensitivity
  • Are menstruating, pregnant or lactating
  • Black or Sunburnt skin (please refer to the skin tone chart)
  • Black or fuscescens nevus
  • Broken skin, a scab or healed wound, cancer or hemangioma 
  • Any artificial aesthetic, prosthetic or plastic area

• Is it safe to use SparklySkin IPL handset while pregnant or breastfeeding?

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, to be safe we still don’t recommend using our handset.

• Is it safe to SparklySkin IPL over freckles or moles?

You should not IPL over very dark freckles or moles, however light freckles are fine. If you have an area you wish to treat that has dark freckles or moles, it is recommended to color over them with a white pencil if possible.

• Is it safe to SparklySkin IPL over tattoos?

You should never use our IPL handset over tattoos. This will cause the IPL to target the tattoo and could produce burns and a painful experience. However, going around with tattoos to treat an area is fine.

• Do I need to wear eye protection? Do you provide eye protection?

Yes, The SparklySkin IPL handset comes with a pair of glasses which should be worn with every session.
Never look directly into the laser. It can cause permanent damage to your eyes.

• Can I use SparklySkin IPL handset before or after tanning?

We recommend waiting 2 weeks before using your handset if you have recently tanned. Also, you should wait 48 hours to tan after using your handset. This is because your skin may be more sensitive to burns directly after IPL treatment. Any form of artificial tan should not be on your skin while using your handset. 

• My SparklySkin IPL Handset hurts, what can I do?

If you start feeling burning pain or discomfort, adjust the level down or stop using the device. 

Is the fan on your device working? If not, please contact us at Support@sparklySkin.co

Otherwise please check this list to make sure you are using the device correctly.

 

Possibilities for painful experience with SparklySkin IPL Handset:

 

- You have recently been exposed to the sun. We recommend staying out of strong sun exposure for 2 weeks before using our Handset.

 

- Your skin tone is darker than the recommended tones. Please check the skin tone chart on our website or in your user guide.

 

- You are using it at an intensity level that is too high for your skin. We always recommend starting with level 1 intensity to see how your skin reacts, if you had no adverse reactions or discomfort, you can gradually increase the level after each week of sessions. If you feel discomfort go back to a lower intensity.

- You have not shaved first. We always recommend shaving first because the IPL Handset may burn long hairs and it won't be effective to target the hair root if the hair is too long.

 

- You are pressing down too hard on your skin, causing your skin to get in direct contact with the bulb.

 

- You are not lifting the Handset after each flash. Doing this could harm the device and yourself. We recommend slightly lifting the Handset after each flash to allow for cool air to cool down the quartz bulb.

 

- You are using the device on the same spot multiple times per session. We recommend only one pass over each spot and then moving to a new spot, otherwise, you could be harming your skin and the device.

 

- You applied a cooling gel, lotion or any other type of applicant before treatment. We don't recommend using any lotion or ointment before treatment, our device is meant to be used without one.

Guarantee

  • • Full 1 Year Warranty
  • • Certified For Safe Use

• Full 1 Year Warranty

Your handset is covered by a full 1-year warranty! If your handset has any defects within 1 year of use we will replace it! 

• Certified For Safe Use

With FCC, CE & RoHS Certifications. Your handset is certified for safe use, you know you can trust the quality of your product. Don't risk using an uncertified device!

Shipping

  • • How long does shipping take?
  • • How much is shipping? Where do you ship to?
  • • How do I track my order?
  • • Handling Notice
  • • Will I pay customs or any import duties?

• How long does shipping take?

Shipping times vary depending on location but allow at least 7-12 business days for your order to arrive. If your item takes over 20 business days to arrive don't hesitate to contact us at Support@SparklySkin.co we will confirm the status for you.

For more details about shipping times: Click Here

*Please note processing time could take up to 3 business days

 

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns. 

• How much is shipping? Where do you ship to?

We offer free standard shipping worldwide!

Shipping times are mentioned under the add to cart button according to your country.

These are our shipping prices.

Shipping Option  Price
Standard Shipping Free
Insured Shipping 4.99 USD
Express Shipping 9.99 USD

We currently ship to the following countries:

 

North America: Canada, and the United States. 

 

Australia: Australia and New Zealand. 

 

Africa: South Africa

 

Asia: Bahrain, Hong Kong SAR, Indonesia,  Israel,  Japan, Kuwait,  Malaysia, Oman, Philippines,  Qatar, Saudi Arabia, Singapore, South Korea, Thailand, and the United Arab Emirates. 

 

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Isle of Man, Italy, Latvia, Luxembourg, Malta, Netherlands, Norway, Portugal, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.

 

South America: Brazil and Colombia. 

 

SparklySkin is in no way responsible for any customs or import charges, charged to the customer by the shipping service.

CLICK HERE for more shipping info

• How do I track my order?

We will send you a tracking number to your email once the package has been shipped. You can click on the link provided in the email to track your package or use the tracking number on the page here

• Handling Notice

All orders will typically be dispatched within 1-3 business days from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. SparklySkin is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and SparklySkin will assist as much as possible to trace a missing parcel. SparklySkin is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

• Will I pay customs or any import duties?

Most likely you will not be charged any customs or import duties. In most cases, we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.

Returns

  • • Defective Product

• Defective Product

If your item arrives damaged or is malfunctioning. We offer a 1-year warranty for all products:
If approved, we will reship a brand new package completely free of charge.

 

Make sure to take pictures and video evidence of the damages/ defects and send it to our email at Support@SparklySkin.co

Payment

  • • What payment methods do you accept?
  • • Where is my refund?
  • • International Charging Notice
  • • Can i pay in installments?

• What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express, ApplePay and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or AfterPay . If you decide to use either of these two methods, you’ll be taken to either the PayPal or AfterPay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our website once your transaction is complete.

• Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Contact us at Support@SparklySkin.co

• International Charging Notice

We are not responsible for any bank charges such as open balances, overdraft fees, currency exchange difference, authorization fees, or service charges resulting from the timing of charges and/or debits/credits by your bank.

• Can i pay in installments?

You can pay via Afterpay which is available in certain regions.

  • Afterpay is available in the USA, Australia, Canada, New Zealand, and United Kingdom